TERMS & CONDITIONS
These are the terms under which we offer Israel Destination Tours. By registering and paying your deposit for a Tour, you are entering into this Participant Agreement with us. Please read these terms carefully before making a deposit or payment for a Tour. These terms may be supplemented by additional terms and conditions specific to your Tour (“Additional Terms”). In the event of a conflict between this agreement and the supplemental terms, the Additional Terms will apply.
Israel Destination Participant Agreement
Israel Destination is the operator of the trip described on the Israel Destination website (the “Website”) or in your brochure (the “Tour”). Israel Destination and Aish Hatorah which acts as the Tour’s sponsor are collectively referred to as “we” or “us”. The terms and conditions of this Participant Agreement apply to your Tour and the program for the Tour (the “Itinerary”).
Pricing and Inclusions: Quoted Tour prices are per person. Prices include accommodations, meals, transport, activities, educators and speakers as per Itinerary, as well as traveler’s medical insurance (as further elaborated hereinbelow) and are based on current rates of exchange, tariffs and taxes in effect at the time of publication. We will not give a breakdown in the price of a Tour or its parts. Modification of Tour content size will not affect the published price.
Exclusions: Quoted Tour prices exclude: trip insurance; international airfare, including airfare and other transportation to and from the Tour (unless otherwise noted); costs associated with obtaining passports or entry visas; airport departure taxes (unless otherwise noted); excess baggage charges; gratuities to the Tour directors, drivers and guides; meals other than those specified in the Itinerary; sightseeing not included in the Itinerary; and personal expenses such as laundry, communication charges and optional activities (which are subject to availability).
Reservations and Payments: The Tour deposit amount is listed on the Website or in your brochure. The deposit is required in order to confirm your booking. Upon receipt of the deposit, we will send you confirmation of your booking. Your final payment date will be listed on the confirmation. If a Tour is already full, we will accept deposits on a standby basis. If space becomes available, you will have the choice of joining the Tour by paying in full or forfeiting the space in return for a refund of your deposit. Final payment is due ninety (90) days prior to departure unless otherwise indicated on the Website or in the brochure. If your reservation is made within ninety (90) days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation. Credit card charges are made in US$ or NIS upon booking completion.
Travel & Medical Insurance: We strongly recommend that you purchase trip cancellation l insurance. If you decline insurance coverage, you will personally assume full responsibility for any financial loss associated with your travel arrangements. We maintain a basic medical insurance, a summary of its main terms can be found here ; however such basic insurance does not cover any special or pre-existing conditions and accordingly we strongly recommend that you purchase a travel health insurance adapted to your needs and condition.
Assumption of Risks and Release: Without limiting and/or derogating from the foregoing, you are familiar with the risks associated with participating in the Tour, and hereby acknowledge that Tour activities may include, but not limited to, hiking, climbing, rafting, snorkeling, swimming, camping, bus rides, jeep trips and air travel, and may be subject to certain hazards. You are responsible for familiarizing yourself with the level of activity that will be involved in your Tour. You must disclose in your Participant Information Form (or at such later time when you become aware of such a condition) any existing physical or mental illness, disability, pregnancy or any other condition which may create a health hazard for yourself or others during the Tour or for which you may require medical attention or special accommodation during the Tour. We will make reasonable efforts to accommodate your needs, but you must notify us at the time of booking for a determination of what assistance we can reasonably provide. We regret that we cannot accommodate you if you have special needs for ordinary daily activities, such as walking and dining. In no instance will our Suppliers or we physically lift or assist you on to or off any vehicles. If we cannot accommodate your special needs, you must be accompanied by a companion who will be responsible for independently providing the needed assistance. We reserve the right to decline acceptance of anyone we consider unsuitable due to fitness level. We also reserve the right to remove you from the Tour, at your own expense, if your condition is such that it could create a hazard to you or others, or otherwise impact the enjoyment of other passengers. You are further aware that in the past there have been acts of terror, which must be regarded as an additional risk of travel in Israel. You hereby expressly assume all of these risks and dangers, and you hereby expressly agree to forever release, discharge and hold us and our agents, employees, officers and directors, harmless against any and all liability, actions, causes of actions, suits, claims and demands of any and every kind and nature whatsoever which you now have or which may hereafter arise out of or in connection with your Tour or participation in any activities in which you participate.
Cancellation by You: We must receive your cancellation notice in writing by email and your cancellation date will be the date on which we receive your notice.
- If we receive your cancellation notice within the later of: 14 (fourteen) days from your registration to the Tour and payment of a deposit/full price or from your receipt of the itinerary, but in any event no later than 7 (seven) business days prior to the Tour departure date (the “Full cancellation Period”), we will refund 100% (one hundred percent) of the deposit and all of the Tour price, to the extent that you have made that payment. We reserve the right to collect cancellation fee equal to the lower of 5% of the Tour price or NIS100.
- Subject to the Full Cancellation Period, if we receive your cancellation notice less than ninety (90) days prior to the departure date, we will retain one hundred percent (100%) of the Tour price.
Subject to the foregoing, your decision not to participate on the Tour due to any US State Department warnings, fear of travel, illness or any other reason will be deemed a cancellation.
Cancellation or Substitution by Us: We will make commercially reasonable efforts to keep the Itinerary as it has been published; however, the final Itinerary may vary due to availability and factors beyond our control. We may in our sole discretion substitute services such as hotels or goods or tours of similar quality for any service or good or tour stated in the Itinerary. No refund will be granted for any such replacement. We reserve the right to cancel any Tour because of inadequate enrollment that makes the trip economically infeasible to operate or because of our concerns with respect to the safety, health or welfare of our travelers or staff. If we cancel a Tour, our liability is limited to a full refund of your payments to us and we will not be liable for any other costs, damages or refunds of any kind for any loss, delay, inconvenience, disappointment or expense whatsoever in such circumstances. If a Tour in progress must be interrupted or canceled, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour.
Baggage: We assume no liability for loss or damage to baggage in transit to and from a Tour or while on a Tour. We recommend purchasing a supplemental travel insurance package.
Passports and Visas: You are solely responsible for complying with passport and visa requirements. For U.S. travelers, international travel requires a passport valid six (6) months beyond your intended return travel date.
Suppliers Acts or Omissions: We act only as an independent contractor to supply or arrange for the travel services named in your Itinerary or otherwise to procure services or goods from third parties such as airlines, hotels and other lodging providers, local hosts, guides, bus lines, car rental companies, driving services, restaurants and providers of entertainment (the “Suppliers”). We assume no responsibility for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity which may be occasioned by reason of any act or omission of any of the Suppliers.
Conduct during the Tour: You are responsible for respecting the authority and following the directions of the Tour guide and the local laws during a Tour. We may exclude you from participating in all or any part of the Tour if, in our sole discretion, your condition or behavior renders you unfit for the Tour or unfit for continuation once the Tour has begun. Unfitness may include, without limitation, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of Tour services or may constitute a hazard. In such case, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour. Should you decide for any reason not to participate in certain parts of the Tour or use certain goods included in the Tour, no refunds will be made for those unused parts of the Tour or goods.
LIMITATION OF LIABILITY AND DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICBLE LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE OR ANY SPECIAL, PUNITIVE, EXEMPLARY, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, THAT ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE TOUR, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Force Majeure: We assume no responsibility for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity which may be occasioned by reason of any matter beyond our exclusive control including but not limited to a delay or cancellation that causes you to miss all or any portion of the Tour, acts of God, acts of government, war, terrorist acts, riots, disaster, weather extremes or strikes.
Governing Law & Jurisdiction: Any claim or dispute concerning, relating or referring to this Participation Agreement, the brochure, or any other literature concerning your trip or the Tour shall be resolved exclusively by the competent courts in Tel-Aviv, Israel, and will be governed by the laws of the State of Israel.
General: Facsimile or scanned transmission of any signed document shall be deemed delivery of an original. If there are any conflicts between this Participant Agreement and the Itinerary, this Participant Agreement shall apply. All applications are subject to review and approval. We reserve the right to decline to do business with anyone on a nondiscriminatory basis.